Positive interaction with the guest is crucial to their experience.
Good service will differentiate you from other restaurants.
However, always keep in mind that the guest interacts with the physical aspect of the place as well.
How neat and tidy are the key parts of your place? Is the beverage area full of straw wrappers?
Are your floors littered with crumbs?
I take pride in keeping the store neat, clean and organized(there goes that NCO again).
An inviting atmosphere relaxes the guest and sets them up for an experience that "makes them feel great"(as our owner would say).
If you make an effort, your guests will notice and they will let you know. They let me know.
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